Terms of Service

Version: 0.3 · Last updated: 2026-05-23

These Terms of Service (“Terms”) are a legally binding agreement between Venture Squad Limited, a company incorporated in Gibraltar, and you, governing your use of the Workjournal service. The Terms are organised in four Parts: definitions used throughout the document (Part 1), general terms of use (Part 2), billing (Part 3), and refunds (Part 4).

If you do not agree to these Terms, do not use the service.

Part 1 — Definitions

The terms below have the following meanings wherever they appear in these Terms.

• We / us / our / Venture Squad Limited — Venture Squad Limited, a company incorporated in Gibraltar, the operator of the Service.
• You / your — the natural person or legal entity using the Service under these Terms.
• Service — the Workjournal cloud journaling product, including the web app at app.workjournal.pro, the REST API at api.workjournal.pro, the hosted MCP endpoint at mcp.workjournal.pro, the @workjournal/cli and @workjournal/mcp-server npm packages, the Workjournal Open Agent Skill, and any AI-powered search or retrieval features made available through those surfaces.
• Your Content — journal entries, workspace and journal names, slugs, invitations, and any other content you put into the Service.
• Semantic search — a feature that lets eligible users search journal entries by meaning rather than exact keyword matching. To provide this feature, the Service converts entry content and search queries into embedding vectors using a third-party inference provider.
• Embedding — a fixed-length numeric representation of text used for similarity search. An embedding is derived from text but is not the original text itself.
• Free — the no-payment-required plan with the limits published on the pricing page.
• Plus — the paid monthly plan that includes a 14-day free Trial for new customers, with limits and features as published on the pricing page.
• Pro — a higher-tier paid plan that may include advanced features such as semantic search and custom prompts, when offered for purchase and enabled on your account.
• Plan — Free, Plus, or Pro, as applicable to your account at a given moment.
• Trial — the 14-day free-trial period at the start of a new Plus subscription, during which no charge is made.
• Billing period — the recurring monthly window between charges. Plus is currently billed monthly only.
• Material use — more than incidental authenticated activity in a Billing period. Writing or editing entries, inviting collaborators, or using paid-tier features against the Service from your account counts as Material use. Signing in once to confirm a charge or reading entries you wrote earlier does not.
• Paddle — Paddle.com Market Limited and its affiliates, the merchant of record for paid Workjournal Plans.
• Merchant of record — the authorised reseller and seller of the Plan to you, who collects payment, calculates and remits applicable tax, and is the counterparty for refunds and chargebacks. For paid Workjournal Plans this is Paddle, not Venture Squad Limited. You purchase the subscription from Paddle; Venture Squad Limited supplies and operates the Service under these Terms.

Part 2 — General terms

2.1 The Service

We may add, modify, or remove features at any time. If a change materially reduces the functionality you rely on, we’ll tell you before it takes effect where reasonably possible.

Some features may rely on machine-learning or AI inference services operated by third-party infrastructure providers. Those features may change, be limited by plan, or be withdrawn over time.

2.2 Eligibility and your account

You must be at least 13 years old to use the Service (or the higher minimum age required in your country). By signing up, you confirm you meet that requirement and that the information you provide is accurate.

You are responsible for anything done using your account, including keeping your sign-in credentials and any access tokens you issue (CLI, MCP, or OAuth clients) confidential. Tell us promptly if you believe your account has been accessed by someone else.

2.3 Your Content

Your Content belongs to you. We claim no ownership.

You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, index, process, transform, and display Your Content solely so we can provide the Service to you and to anyone you explicitly share a journal with (via private sharing or by marking a journal public). This includes generating search indexes, chunking content, and converting content into embeddings or other derived metadata needed for search, retrieval, ranking, abuse prevention, feature gating, or related Service functionality. That license ends when you delete the content or your account, subject to normal operational delays for backups and propagation.

You confirm that Your Content does not infringe anyone else’s rights and does not violate applicable law.

2.4 Acceptable use

You agree not to:

• Use the Service for anything illegal, abusive, or harmful.
• Upload malware, spam, or content that infringes someone else’s rights.
• Reverse engineer, scrape, or overload the Service or its APIs beyond the rate limits we publish.
• Circumvent security or access features you are not entitled to (for example, paid-tier features on a Free account).
• Use the Service to build a directly competing product.

We may suspend or terminate accounts that violate these rules.

2.5 Third-party services

The Service runs on third-party infrastructure. We use Supabase for database and authentication, Cloudflare for edge compute and delivery, Cloudflare Workers AI for semantic-search inference, and an email delivery provider for transactional emails. Paid Plans are processed by Paddle (see Part 3). Data that passes through these providers is governed by our Privacy Policy and by each provider’s own terms.

Where semantic search is enabled, the Service may send your entry title, summary, and body (in chunks) to Cloudflare Workers AI when you create or edit an entry, and may send your search query string to Cloudflare Workers AI when you run a semantic search. Cloudflare’s published terms for Workers AI state that inputs are processed only to return the inference result, are not retained, and are not used to train models. We rely on Cloudflare’s representation here and do not independently audit Cloudflare’s internal handling.

2.6 Semantic search and derived metadata

To provide semantic search, the Service may create derived metadata from Your Content, including content chunks and embedding vectors. That indexing step may run for all Plans so that historical content is already searchable if you later gain access to the search feature. Access to the semantic-search interface itself may still be limited by Plan.

Derived metadata remains part of Your Content for the purposes of these Terms. If you delete the parent content, the associated derived metadata is removed in the ordinary course of our deletion workflow, subject to backups and operational delays described in the Privacy Policy.

2.7 Termination

You can stop using the Service at any time and delete your account by emailing us. After deletion we remove Your Content within 30 days, subject to backup retention cycles and any legal hold we’re obliged to honour.

We can suspend or terminate your account if you violate these Terms, if we’re required to by law, or if we decide to stop operating the Service. We’ll give reasonable notice where practical.

2.8 Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from loss of data. You are responsible for keeping your own backups of anything important; the Service’s export feature lets you do this at any time.

Features that rely on third-party AI or inference systems may produce incomplete, irrelevant, or inaccurate results, and availability may depend on those providers’ systems and policies.

2.9 Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of these Terms or the Service is limited to the greater of (a) the fees you paid us in the twelve months before the claim arose, or (b) GBP 50. We are not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, or lost data.

Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for fraud, gross negligence, or death or personal injury caused by negligence).

2.10 Indemnity

You agree to indemnify and hold us harmless against any third-party claim, damages, or costs (including reasonable legal fees) arising from Your Content, your use of the Service, or your breach of these Terms.

2.11 Governing law and jurisdiction

These Terms are governed by the laws of Gibraltar. Any dispute arising out of or relating to these Terms is subject to the exclusive jurisdiction of the courts of Gibraltar, except that we may bring an action in your country of residence to enforce our intellectual-property rights.

2.12 Changes to these Terms

We may update these Terms. If a change is material — including any change to Part 3 (Billing) or Part 4 (Refunds) that materially reduces your rights — we will raise the version number and prompt you to re-accept when you next sign in. We will also notify you by email at least 30 days before such a change takes effect, and the change will not apply retroactively to charges already made or to a Trial already in progress. Continued use of the Service after a non-material change means you accept the update.

The Service records the version of these Terms you have accepted and the time of acceptance.

2.13 Contact

Questions or notices about these Terms (including billing and refund matters): support@workjournal.pro.

Venture Squad Limited — Gibraltar.

Part 3 — Billing

3.1 Who you are paying

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

In other words: you purchase paid Workjournal Plans from Paddle, our authorised reseller and Merchant of Record, and Venture Squad Limited makes the Service available to you under these Terms. Paddle is the seller on your card statement, calculates and remits applicable taxes, and is the counterparty for refunds and chargebacks.

Paddle’s own Buyer Terms, Refund Policy, and Privacy Notice apply to the payment transaction in addition to these Terms.

3.2 The 14-day free Trial

Every new customer who signs up for Plus starts on a Trial:

• You enter your payment details at signup. Your card is not charged during the Trial. Paddle may run a small authorisation hold to verify the card; that hold is released and never settled.
• You get full Plus access for 14 days, starting the moment you complete signup.
• We email you a reminder 3 days before the Trial ends, including the exact date and amount of the first charge if you don’t cancel.
• If you do nothing, the Trial converts automatically to a paid Plus subscription at the end of day 14, and Paddle charges the first month at the price shown to you at signup. From that point onwards, §3.3 governs.
• If you cancel at any point during the Trial — from your account settings or by emailing support@workjournal.pro — you are not charged, your account drops to Free at the end of the Trial, and your data is handled as described in §3.6.

The Trial is available once per customer. If you cancel a Trial and re-subscribe later, the next subscription begins as a normal paid subscription with no second Trial.

We may, at our discretion, offer a longer or repeated Trial as part of a specific promotion. Any such offer will state its own terms at the point of sign-up.

3.3 Billing cycle and auto-renewal

Once the Trial converts (or, for any future Plan offered without a Trial, immediately on subscribing):

• You are charged for the first Billing period.
• Your subscription renews automatically at the end of each Billing period at the then-current price for your Plan, using the payment method on file, until you cancel.
• Each renewal charge is processed by Paddle on or around the same day of the month as the original conversion. If that day does not exist in a given month, Paddle bills on the last day of the month.
• A receipt is emailed to you for every successful charge.

3.4 Taxes

Prices on the pricing page are shown excluding tax unless stated otherwise. As Merchant of Record and reseller, Paddle handles applicable sales-tax calculation, collection, reporting, and remittance — including VAT, GST, sales tax, or equivalent — at checkout based on your billing location. Your Paddle receipt or invoice will reflect the charges and applicable taxes.

3.5 Plan changes

You can change your Plan from your account settings at any time, subject to which Plans are available:

• Upgrading to a higher tier (when available) takes effect immediately. You are charged a prorated amount for the remainder of the current Billing period at the new Plan’s price, calculated by Paddle. Any data that was hidden because it belonged to a higher-tier feature becomes available again as soon as the upgrade takes effect.
• Downgrading to a lower tier takes effect at the end of your current Billing period. Your existing Plan and limits remain in place until then; we do not refund or credit the unused difference. When the lower tier takes effect, your data is preserved but some of it becomes inaccessible — see §3.6.
• Feature availability may differ by Plan. For example, the Service may index entry content for semantic search on all Plans while limiting the ability to run semantic searches to Pro.

3.6 Cancellation and what happens to your data

You can cancel a paid subscription — during the Trial or after it has converted — at any time from your account settings, or by emailing support@workjournal.pro.

When the cancellation takes effect:

• During the Trial: the Trial stops converting. You are not charged. Your account drops to Free at the end of the Trial.
• After the Trial has converted: future renewals stop. You will not be charged again. Your paid access remains in place, with full features and limits, until the end of the period you have already paid for; after that your account reverts to Free.

What happens to your data when paid access ends (whether by cancellation, downgrade, or failed payment):

• We do not delete your data. Everything you created or stored while on a paid plan — entries, journals, members, and the metadata produced by paid features — is preserved.
• Some of it stops being accessible while you’re on a lower plan. Paid-tier features themselves become unavailable on lower plans, and the data those features produced may be hidden from the UI and API responses because the feature it belongs to is not part of the lower plan. Data over plan limits may stay readable but become read-only.
• Re-subscribing restores access. If you start a paid Plan again later, your previously hidden paid-feature data becomes visible and editable again exactly as it was, and over-limit data becomes writable again. You don’t have to recreate anything.
• You can export your data at any time from your account settings. Export scope may differ by Plan depending on which features are visible at the time.
• To delete your account and all content entirely, follow §2.7.

You can re-subscribe at any time without losing your data (and without a fresh Trial — see §3.2).

3.7 Failed payments

If a renewal payment fails, Paddle will retry the charge over several days and send you reminder emails. If the payment cannot be collected within that retry window:

• Your subscription is downgraded automatically.
• Your data is handled as described in §3.6 — preserved in full, with some paid-feature data becoming inaccessible while on a lower plan.
• You can resume your paid Plan at any time by updating your payment method and re-subscribing (without a fresh Trial).

3.8 Price changes

We may change the price of a Plan from time to time. Any price change applies to future Billing periods only and never to a Billing period you have already paid for, and never to an in-progress Trial. We will notify you by email at least 30 days before the new price takes effect, so you can decide whether to continue, downgrade, or cancel before the next renewal.

3.9 Chargebacks

If you do not recognise a charge or believe it is wrong, please contact Paddle first using the support link in your receipt or billing page. You can also contact us at support@workjournal.pro and we will help direct your request. Most issues are resolved faster this way than by a chargeback. If a chargeback is later determined to be invalid or abusive, access to the Service may be suspended while the matter is investigated.

Part 4 — Refunds

We aim to charge you fairly and only for what you use. Between the Trial (§3.2) and the 14-day first-charge refund described in §4.2, every customer has effectively up to 28 days of low-risk access before any non-refundable payment is taken. The options below apply to all customers worldwide, regardless of where you live.

4.1 Trial period — no charge to refund

If you cancel during the Trial, no payment is taken, so there is nothing to refund. Cancelling during the Trial is the cleanest way to stop the subscription.

4.2 First-charge refund — 14 days from the first charge

If your Trial converted and you’ve changed your mind, contact us within 14 days of the first paid charge and we will refund that charge in full and downgrade your account, provided the account has had no Material use in the period since the Trial ended.

When the downgrade takes effect, your data is handled as described in §3.6 (preserved in full, with paid-feature data becoming inaccessible on lower plans).

This refund is offered to every customer, anywhere in the world, and applies once per customer.

4.3 Renewal refunds (subsequent Billing periods)

Subscription renewals after the first paid period are non-refundable by default, because cancelling before the renewal date prevents the charge entirely. As an exception, if you are charged for a renewal and contact us within 7 days of that charge without Material use in the new Billing period, we will refund the renewal charge in full and downgrade your account.

4.4 Service incidents

If the Service is materially unavailable for an extended period due to a fault on our side, we may issue a service credit or partial refund at our discretion. Contact us if you believe you are affected.

4.5 Outside these cases

We do not generally issue refunds for unused time after a cancellation (your access continues until period end instead), downgrades from a higher tier to a lower one mid-period, or account suspensions or terminations resulting from a violation of these Terms.

4.6 How to request a refund

Refund requests can be submitted directly to Paddle via the support link in your receipt, billing page, or “Manage subscription” link, or by emailing us at support@workjournal.pro from the address associated with your account, including the order or receipt ID from your Paddle receipt.

We aim to respond within 2 business days. Where a refund is approved under §4.1–§4.5, Paddle, as Merchant of Record, processes the refund to the original payment method. Funds typically arrive within 5–10 business days, depending on your bank or card issuer.

Paddle’s own Refund Policy also applies to the payment transaction.

4.7 Consumer rights

If mandatory law in your country gives you a statutory withdrawal or cooling-off right (for example, the 14-day right in the EU, UK, or EEA for digital services), Paddle, as Merchant of Record, will honour that right in accordance with Paddle’s Buyer Terms and Refund Policy. Your statutory right may be subject to conditions Paddle states there — for example, where you have started downloading or using a digital Product and consented to begin use within the withdrawal period.

The voluntary refund options in §4.1–§4.3 are offered worldwide on top of any statutory right. Between the Trial (§3.2) and the first-charge refund (§4.2), every customer has effectively up to 28 days of low-risk access before any non-refundable payment is taken.

Nothing in these Terms limits any consumer-protection right that cannot be limited or waived under the law of your country of residence.

Version 0.3 change note

What changed in version 0.3 (2026-05-23): clarified that the Service includes AI-powered search and retrieval features; added definitions for semantic search and embeddings; expanded the licence in §2.3 to cover indexing, chunking, and generation of derived metadata needed to operate the Service; disclosed Cloudflare Workers AI as a third-party inference provider; clarified that entry content may be indexed on all Plans even where semantic-search access is Plan-gated; and updated related plan-language to reflect feature-based access.